Advanced Lifestyle International Retail have provided the ACCC with court-enforceable undertakings for making false or misleading representations to consumers during in-home sales presentations.
Advanced Lifestyle also paid three Infringement Notice penalties totalling $19,800 to the ACCC. Advanced Lifestyle's conduct included:
- offering free 'massage' or 'therapy treatments' to gain access to consumers' homes in order to sell a range of products marketed by the company;
- telling consumers who purchased products that they had no right to cancel the contracts, however under the Queensland door-to-door trading legislation that applied at the time consumers were entitled to a cooling-off period;
- a former salesperson, Ms Lynn Laws represented that Advanced Lifestyle or its products had Government approval, when this is not true;
- Ms Laws misled consumers about the price of Advanced Lifestyle's products.
Advanced Lifestyle's salespeople are now required to give each consumer a notice about their rights at the beginning of every sales presentation, publish corrective notices and implement a trade practices law compliance program to ensure it is aware of its obligations under the Australian Consumer Law.
Ms Laws is required to complete trade practices law compliance training and provided a separate undertaking to the ACCC.