This week, the Consumer Financial Protection Bureau (CFPB) launched a public Consumer Complaint Database making available the Bureau’s data on credit card complaints received through June 1, 2012. The CFPB also released a snapshot of the complaints it has received about credit cards, mortgages, private student loans, and bank products through June 1.
The database gives the public access to the CFPB’s data on the types and causes of complaints. It also makes available data about certain types of complaints, including type of complaint, date of submission, consumer’s zip code, and the company that the complaint concerns. The database also includes information about the actions taken on each complaint such as timeliness of the company’s response, how the company responded, and whether the consumer disputed the company’s response.
Interestingly, the press release notes that two key factors in the CFPB's prioritization of complaints for review and investigation are whether the consumer disputes the company’s response or the company fails to provide a timely response.
Click here to read the CFPB’s press release and access the Consumer Complaint Database.
In a separate announcement this week, the CFPB announced several changes to the Bureau’s senior management. Staffing changes included appointments to the following positions: Associate Director for Supervision, Enforcement, and Fair Lending; General Counsel; Senior Advisor and Counselor to the Director; Assistant Director for the Office of Financial Empowerment; Assistant Director for the Office of Financial Education; and Ombudsman.
Click here to read the CFPB’s press release about the appointments.