When was the last time you reviewed your T&C? T&C are typically the basis of a binding contract between you and the user. Those contractual terms are vital to your company.

You need to be able to prove that the user has taken an active step to agree to your T&C.   In today’s online world, this is usually actioned by a Click Agreement through which the user has to scroll and then click acceptance.

A website owner will rely on its T&C to limit its potential liabilities and set out the rights and obligations of the user/customer.

What should T&C include? 

Information about the company

This is required by the E-Commerce Regulations, the Companies (Trading Disclosures) Regulations 2008 and the Companies Regulations 2006. This will include providing your registered office address, contact details, company registration number if registered in UK and VAT number if applicable.

Website terms of use

The T&C should set out what use of the site may be made. This allows the website owner to specify that certain parts of the site may not be suitable for certain visitors, primarily on account of their age or the jurisdiction from which they are accessing the site and will set out any restriction on the suitability of use of the content.

Uploading material to the site

Intellectual property

Does your website provide any social media-type activities? If so, are you protecting yourself in the event the user posts something which infringes a third party’s intellectual property rights? If you intend to re-use comments made by visitors to your site, that should be authorised in the T&C.


You may also become liable where material uploaded by the user to your website is defamatory.

You may wish to include warranties and an indemnity (please see liability below) in your T&C to seek to protect yourself from liability in either of the two scenarios described above.

Website content

The T&C should allow the owner to update or remove content published on the website, and confirm that the owner is under no obligation to keep the information on the website up to date. This is important if a user might place reliance on information on the website.


The T&C should protect the owner against liability for any loss or damage arising from the use of the website. The ability to impose such limitations effectively will be limited by the Unfair Contract Terms Act 1977 and associated legislation. It may make sense to require that users indemnify the owner for claims made by third parties resulting from the actions of the user.

Information about the user and its visits to the site

The owner must comply with the provisions of the Data Protection Act 1998 (DPA) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. It should be very clear what personal data is being collected and what use the website owner intends to make of that data for analytical, marketing or other purposes. This will normally be included as part of a separate privacy policy on the site. The privacy policy would typically also be the appropriate place to deal with the new “cookies” legislation – [link to cookie piece]

Transactions concluded through the site

It should be clear that any supply of goods or services will be governed by a separate specific contract between the website owner and the customer. That separate contract must be carefully drafted and properly incorporated into the website.

What could the consequences be of not having T&C?

Not having T&C would leave website owners vulnerable in many ways, as described above. Owners need to avoid “borrowing” T&C from other websites. That, as you probably know, would be a breach of copyright.


By tailoring your T&C, you can minimize risks to your business and, in the event of litigation, may be able to invoke a valid defence. Your T&C should be reviewed whenever you offer new services, products and promotions or relevant new legislation comes into force.