On 13 February 2014, the Financial Conduct Authority in the UK (FCA) imposed a fine of over £30 million on an insurance intermediary for breaches of FCA requirements/principles. The FCA found that the intermediary exhibited failings over a number of years due to a culture that was profit driven at the expense of fair treatment of customers. Breaches included mis-selling of insurance policies and insufficient engagement by the Board in relation to compliance issues.