BBA has commented on an interview Mervyn King, Governor of the Bank of England, gave to the Daily Telegraph, in which he suggested many businesses had not treated their customers properly and criticised the UK for not having a statutory resolution process in place at the time of the Northern Rock failure. Angela Knight said the banking community recognises that some banks got it badly wrong during the crisis but the sector has worked hard to reform the industry and works responsibly with customers. Banks agree taxpayers should not have to fund them, and have reformed their risk management and put in place plans that address the risks of the “too-big-to-fail” institution. (Source: Press Release and Daily Telegraph)