The Pensions Ombudsman has held that a company director, who acted as the de facto administrator of an occupational pension scheme, must personally pay nearly £45,000 to a member to account for the non-payment of contributions by the employer to the scheme provider, which had remained outstanding since 2011 despite an Ombudsman direction in that year to the employer to pay them.

The case highlights that, in extreme circumstances, directors can become personally liable for the failure of the company to act as they should in regard to pension contributions.