On 29 August 2014, the FCA published a report on redress for payment protection insurance (PPI) mis-selling in the UK. The report provides an update on how firms have been handling the PPI complaints and redress process (which the FCA believes has been working well). Over 13 million PPI complaints have been made to UK firms since 2007, and over £16 billion has been paid out in redress. The FCA indicated that, for the remainder of 2014, it will be focussing on recent mail-outs to high-risk customers who may have been mis-sold PPI but who have not complained. The FCA hopes to be in a position to scale down its supervision of PPI redress schemes during 2015.