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In the first of our Taking the Lead podcast series, Rajiv Sharma, group chief executive of Coats, talks to Matthew Kirk, international affairs advisor, about leading the business through the COVID-19 pandemic. He explores the steps taken by the company this year to support its employees, their families and local communities; how it overcame the technological challenges of communicating in a time of crisis; the importance of a robust risk management and governance framework in maintaining business continuity; and the impact of the company’s culture and values on employee engagement during difficult times.