On 19 June 2015, the IAIS published a draft issues paper for consultation. The paper relates to conduct of business in 'inclusive insurance' (i.e. insurance products aimed at excluded or underserved markets/customers, including but not limited to products aimed at low income earners). The paper describes (a) some key features of such markets and (b) identifies certain conduct of business issues that arise in such markets and affect fair treatment of customers. The paper seeks to promote understanding of these issues in industry and amongst supervisors. Feedback is invited by 6 August 2015.