On 1 July 2015, the IAIS published a draft issues paper (dated 17 June 2015) for consultation regarding conduct of business (CoB) risk, focusing on retail customers, and its management. Key issues addressed in the draft paper include sources and impacts of CoB risk and the way in which this should be catered for within risk management frameworks and mitigation of CoB risk by both insurance sector entities and supervisors. The paper also explains issues that IAIS members may wish to consider when implementing ICPs 9 (Supervisory Review and Reporting), 18 (Intermediaries) and 19 (Conduct of Business).  Comments are invited until 14 August 2015.