With effect from 2 January 2014, provisions under the Personal Data Protection Act 2012 (the "PDPA") relating to the duty of organisations to check the Do Not Call Registry (the "DNC Registry") before sending telemarketing messages to consumers with Singapore telephone numbers via voice call, text message or fax will become operational.

The prescribed duration within which organisations must check with the DNC Registry before sending a specified message to a Singapore telephone number will be 60 days for messages sent before 1 August 2014, and 30 days for messages sent on or after 1 August 2014.

From 2 December 2013, the DNC Registry at the website www.dnc.gov.sg is open for registration as follows:

  • Organisations: Organisations may create accounts and purchase credits in advance. Only a registered person may later apply to the Personal Data Protection Commission (the "Commission") to confirm whether a Singapore telephone number is listed. Please click here to read the DNC Registry User Guide for Organisations. For FAQs, please click here.
  • Consumers: Consumers who do not wish to receive telemarketing messages via voice call, text message and/or fax, may list their Singapore telephone numbers with the DNC Registry for free. Such consumers may add or remove or confirm their Singapore telephone numbers by telephone or SMS (short message service) in addition to online registration. Please click here to read the DNC Registry User Guide for Consumers. For FAQs, please click here.

The provisions relating to personal data protection under the PDPA are not yet in force and are expected to be operational on 2 July 2014.

Reference materials

For more details from the Personal Data Protection Commission website www.pdpc.gov.sg, please click here.