The Financial Regulator has published findings from a themed inspection on arrears and repossessions handling across credit institutions and other mortgage lenders which was carried out in 2009. The findings relate to practices in place in institutions prior to the implementation of the Statutory Code of Conduct on Mortgage Arrears in 2009. The Financial Regulator found that in general traditional deposits taking banks and building societies had better practices in place for managing arrears, in particular with regard to consumer contact. A much higher level of contact, in particular phone calls, are initiated by other types of mortgage lenders compared to credit institutions. Consumers of other types of mortgage lenders can incur more administrative charges relating to their arrears than those of credit institutions. The Regulator has written to all mortgage lenders with feedback and recommendations based on its findings from the inspection including recommendations relating to charges, contact with consumers and review of accounts and resources.