Following the Autumn Statement, HMRC has announced that it will close all 170 of its offices and merge them into 13 regional ‘hubs’ as part of a major restructuring project. The proposal is part of the ongoing modernisation of HMRC’s services and the so-called ‘Building Our Future’ project designed to create a digital tax system over the next 10 years. It is not clear when the planned closures will take effect, but the changes are expected to lead to large cost savings for the  government.

Whilst a move to a digital tax administration is to be welcomed, it remains to be seen whether this project will address fundamental issues regarding HMRC’s poor level of customer service, as recently raised by the Public Accounts Committee.