U.S. Customs and Border Protection (CBP) recently issued a fact sheet that details who one should contact if problems are experienced upon admission to the United States. CBP is authorized to enforce all Homeland Security-related laws and laws of other federal agencies at the border and to conduct searches and examinations necessary to assure compliance with those laws. CBP officials are responsible for inspecting your travel documents upon your entry and are authorized to request detailed information about your travel and conduct an examination of you and/or your luggage. CBP has stated that all such inspections and examinations should be courteous, dignified and professional. CBP has provided the following contact information in case you run into problems.
If you experience repeated referrals for security screening or believe that you have been denied boarding or entry into the U.S. because of inaccurate information, you should contact Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) at:
CBP also has provided a customer service number where you are able to get a response to general or specific questions or concerns about a CBP examination, such as why you were stopped or to request that CBP review and amend its records. You can contact CBP three ways:
Telephone: 877-227-5511 for U.S. callers (8:30-5:00 Eastern Time)
Online: Go to http://www.cbp.gov/xp/cgov/toolbox/questions/ and click on "Find an Answer, Ask a Question. A list of answers to commonly asked questions appears and once you click on one, a new tab will open up at the top that will allow you to ask a question directly to a customer service representative.
Mail: Send a letter to CBP Customer Service Center (Rosslyn, VA), 1300 Pennsylvania Avenue NW, Washington DC 2022