The Financial Ombudsman Service has published issue 82 of its newsletter Ombudsman News. In this issue of Ombudsman News there are articles covering:

  • Compliants case-studies showing the difference between direct debits, standing orders and continuous-payment authorities.
  • Motor insurance disputes involving keys left in cars.
  • An interview with Jane Hingston, lead ombudsman for banking and credit, about her work on consumer credit complaints.
  • Interim Chief Ombudsman, David Thomas, on the season of grievances and goodwill.

View Ombudsman News 82, 21 December 2009