FSA has published a statement and feedback on its discussions with industry about transparency, disclosure and conflicts of interest in the commercial insurance market. FSA is happy about conflict management within intermediaries, and, anyway, has made changes to SYSC that affect the insurance industry since its original discussion paper. It is discussing with industry what more it should do to improve transparency of their remuneration, services and capacity. It feels industry guidance has potential to lead to a change in the market and will check intermediaries comply with what their associations produce. It plans to review whether the customer outcomes have been achieved in 2010/11.