The Consumer Financial Protection Bureau, or CFPB, implementation team is soliciting comments regarding forms for questions, complaints, and other information about consumer financial products and services. In order to collect data about the consumer financial market and facilitate the appropriate routing of, handling of, and response to complaints, questions, and other information concerning consumer financial products and services, the CFPB is developing online and paper intake methods which will have fields for persons to complete. The fields will help document information such as the type of contact; the substance of the complaint, question, or other information; contact information for the person making the contact and/or related persons; information about any subject incident and institution; and identifying information about the consumer or consumer’s household. The public is invited to submit written comments concerning whether the intake of complaints, questions, and other information relating to consumer financial products and services is necessary for the proper performance of the functions of the CFPB, including whether the information will have practical uses.

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