Nausicaa Delfas spoke on assessing suitability. She spoke about why FSA is focusing on how firms establish the risks a customer is willing and able to take, and making a suitable investment selection. She said FSA has seen failings that have a number of underlying common themes. She also said some firms have not taken enough care. Some have relied on a tick-box approach without exercising judgement, while in other cases there has been information asymmetry between the firm and the customer. She reminded firms of FSA’s expectations and spoke of recent enforcement actions. FSA has published a report of its findings, and expects all firms now to reassess how they establish suitability. (Source: Nausicaa Delfas Speech on Suitability)