The ACCC has published a report on the initial period of the Australian Consumer Law's unfair contract term provisions, Unfair Contract Terms - Industry review outcomes. The report notes that telecommunications contracts were examined and that a number of telecommunications companies used standard form agreements permitting the business to change the contract without customer consent, containing problematic suspension and termination clauses, requiring consumers to pay for charges whether authorised or not, preventing consumers from relying on representations made by the business or its agents or seeking to limit consumer guarantee rights. The report notes that telecommunication companies have been generally receptive to ACCC requests to amend contracts to better comply with Australian Consumer Law.
For more information, please see the ACCC press release.
Unfair Contract Terms - Industry review outcomes is available here.