On June 9, 2016, the Andalusian parliament approved Act 3/2016, of June 9, on protecting the rights of consumers and users when contracting loans and mortgages against housing.
The act aims to strengthen consumer protection in relation to these kinds of contracts in the precontractual phase and the post-signing phase. Regarding the pre-contractual phase, it establishes new preventive measures and requirements to ensure transparency of information. Regarding the post-signing phase, it (i) regulates obligations regarding the information to be provided to consumers and document conservation, e.g., it requires notification to the debtor of the loan transfer; and (ii) aims to foster dispute resolution through arbitration or mediation.
Act 3/2016 came into force on September 16, 2016, three months after its publication in the Official Gazette of Andalusia.