The Information Commissioner (ICO) has issued an enforcement notice to Help Direct UK, a financial services call centre, to stop sending spam texts asking people if they want a review of their pension. A total of 659 complaints were made to the ICO about the spam text messages. The ICO investigation discovered that 187,960 texts were sent by the company over nine months, covering a range of subjects. The ICO held that the call centre had contravened the Privacy and Electronic Communications (EC Directive) Regulations 2003 by sending such communications to individual subscribers for direct marketing purposes without their prior consent and by concealing the identity of the person on whose behalf they were sent.

ICO Enforcement Notice