FSCP calls for changes to Consumer Rights Bill: FSCP has called for amendments to the Consumer Rights Bill, which is currently passing through Parliament. Concerning part 2 of the Bill, which is the relevant part for financial services because it introduces changes to the unfair terms regime, FSCP says that:
- the exemption from the "fairness" test should apply only to the price agreed by the consumer at the point of entering the contract, and not to unknown future charges;
- social, cultural and linguistic factors should be taken into account when determining what an average consumer is for the purpose of applying the "prominent and transparent" test for terms; and
- the situation of mortgage prisoners, to whom the right to cancel offers no protection, should be added to the indicative list of unfair contract terms.
Financial Ombudsman Service (FOS)
FOS publishes newsletter: The latest edition of Ombudsman News highlights FOS's plan for a record year of activity dealing with payment protection insurance (PPI) complaints. The newsletter also focuses on annuities and complaints against insurers relating to "winter weather" claims. (Source:Ombudsman News Issue 115)