The Complaints Commissioner received a complaint from an individual who contacted the FSA to enquire about the status of a firm before using that firm to transfer money to the United States. While the Complaints Commissioner did not uphold the complaint, the Complaints Commissioner did criticise the FSA Consumer Contact Centre and made the recommendations outlined in the box below.

The Complaints Commissioner can only make recommendations to the FSA, rather than force the FSA to change its working practices.

Complaints Commissioner's findings - click here to see table

Further reading

The letter outlining the Complaints authorised or registered. Commissioner's decision