A manager gives an employee a final warning. The employee is upset and tweets that her manager is a drug dealer. The employee knows her tweet is patently false but tweets anyway with malice.
Two employees compete for a job. The employee who does not get the job wants revenge. He posts on his Facebook page that his co-worker is a pedophile. The employee knows his Facebook posting is patently false; he maliciously posts it anyway.
Both employees have engaged in defamation and probably should be fired for their malicious conduct. Moreover, the victims of the defamation could sue these malicious employees and potentially recover not only compensatory but also punitive damages.
What if the employer addresses the issue proactively? Isn't that what we all try to do? Avoid problems in the first instance. That's what Costco did.
Costco prohibited employees from using social media "to defame any individual or damage any person's reputation." Indeed, such a rule could not only avoid damages to the victims of venom but also save an employee's job to the extent it serves as a deterrent to wrongful conduct.
So there is nothing wrong with the rule, unless you are on the NLRB. In its first decision on social media, the NLRB held the Costco rule violated section 7 of the National Labor Relations Act ("NLRA").
The Board acknowledged that the rule did not directly prohibit employees from carping about the terms and conditions of their employment. Instead, the NLRB held the rule reasonably would be constued by employees to prohibit the exercise of section 7 rights, and therefore, was unlawful.
Really? No! But that is, sadly, the way the NLRB views the world. So what do we do now (until the NLRB opinion, hopefully, is appealed and reversed)?
In finding the Costco rule unlawful, the NLRB implied suggested two ways an employer could avoid the same result.
First, the Board emphasized that Costco did not expressly exclude protected activity under section 7. The Board stated: "there is nothing in the rule that even arguably suggests that protected communications are excluded from the broad parameters of the rule."
So, contrary to some prior guidance from the Board's general counsel, "carve outs" may save a rule the NLRB otherwise might strike down. But how robust must the carve out be?
Also, if there is a carve out for protected activity under section 7, the employer does not want to suggest all concerted activity is protected. So does the employer attempt to draw a line between protected and unprotected concerted activity?
And, should not the carve out, if there were one, carve out from the carve out supervisors and managers? Afterall, they are not employees under the NLRA.
But they are covered by Title VII. So shouldn't we have a carve out for communications protected by Title VII? And what about other employment or whistleblower laws? More carve outs?
I guess it's no secret: I am not wild about carve outs.
Second, the Board says that the rule is narrow and does not address other wrongs, such as postings which are abusive, harassing, malicious or unlawful. The opinion suggests that, if the Costco prohibition on defamatory and disparaging postings had been a part of a broader list of horribles, the prohibition, seen in context, may not have led a reasonable employee to believe it precludes concerted activity protected by section 7.
So before you gut your social media policy's prohibitions in this area, consider including a contextual framework for your rules on disparagement and defamation. Include them among other "egregious conduct" so that you have "accompanying language" to serve as the potential basis for a contextual defense. This should minimize (not eliminate) your risk.
The Board's decision is, I believe, not just wrong. It is sad. It underestimates the intelligence of American workers and puts their reputations and potential livelihoods at risk in doing so.