The ACCC has commenced proceedings against Zen Telecom in the Federal Court in relation to alleged breaches of the unsolicited consumer agreement provisions of the Australian Consumer Law. The ACCC alleges that Zen Telecom:

  • made false, misleading or deceptive representations during telemarketing calls (through telemarketing companies engaged to market its services) by representing that they were acting on behalf of Telstra or a business or company associated with Telstra;
  • failed to provide consumers with: a copy of their contract within five business days, an agreement clearly stating Zen Telecom's address and informing consumers of their cooling off rights, and a notice to cancel the contract; and
  • supplied services during the cooling off period.

For more information, please see the ACCC media release.