On May 26, 2011, the 2009 amendments1 to the e-Privacy Directive2 (the “Directive”) regulating the use of internet cookies in the European Union (“EU”) went into effect. The Directive, as amended, requires website operators and advertising companies falling within the legal jurisdiction of the EU to gain explicit consent before placing any cookie on users’ machines.
What Is changing?
Generally, the Directive only permits cookies to be placed after users have given consent (an “opt in” option). However, the Directive would not require consent for certain cookies that are “strictly necessary” to provide the services requested by a user. For example, if a user accesses a website to purchase an item, before proceeding to checkout, the site will be able to “remember” what was chosen on the previous page in order to be able to perform the transaction. These are known as “Session Cookies,” and no consent shall be required for the use of this type of cookies.
How Should Companies Prepare for the New Requirements?
The first step in this preparation should be to assess how website(s) of a company under the jurisdiction of the EU work. This can be done by:
- Performing a comprehensive audit of the company’s website(s) to identify what type of data files and cookies are stored on users’ devices when they visit the site, and which of those cookies are necessary to their business and might require consent, and also identify the Session Cookies that will fall outside the legislation.
- Determining if the website displays content from third parties (e.g., from an advertising network or a streaming video service). Such third parties may read and write their own cookies or similar technologies onto a company’s users’ devices. The process of getting consent for these cookies will be more complex and everyone should make sure that the user is aware of what is being collected and by whom.
Once a company has identified the type of cookies it places on its visitors' devices, it can begin to devise the plan it will use to require visitors’ consent that best fits the company’s business model and needs.
Obtaining Users’ Consent
Below are implementation strategies that may assist in achieving compliance with the new legislation.
1. Browser Settings
Browser settings could be one possible mechanism to get the consent of users. When users visit a company’s website, the website would identify whether a certain type of cookie is enabled in the users’ browser. If users’ browsers enable the type of cookies used by the company’s site, it may be argued that consent was already granted. However, it is unclear whether this type of browser-enabled consent can satisfy the stricter requirements of the new legislation.
Another potential problem with this alternative is that many browsers are not sophisticated enough to support this functionality and not everyone will access a website through up-to-date browsers. Thus, this approach does not appear likely to lead to full compliance.
Using pop-ups to ask for consent may initially seem like an easy option for complying with the new legislation since the company would be asking the user directly for their consent to install a cookie on their device. The drawback with this strategy is that pop-ups are unappealing to web users, and can be blocked.
3. Execution of an Agreement
4. Consent Based on Certain Settings
Certain sites deploy cookies depending on users’ choices. For this type of cookie, consent may be obtained as part of the process by which users confirm what they want to do or how they want the site to work. For example, some websites "remember" which version a user wants to access, such as version of the site in a particular language. If this feature is enabled by the storage of a cookie, then the company provides notice of this to the user and the user consents by establishing the settings. This approach would only apply to features for which the company would explain to users that the site can remember certain settings they have chosen (i.e., language, font, background, music on, etc.).
5. Consent Based on Certain Features
After users choose a particular feature on a website, such as playing a video, the site will remember what that user has done on previous visits in order to personalize that user’s content. In these cases, consent will be acquired by presuming that by the user taking certain action, the user is telling the webpage what he/she wants the site to do (either opening a link, clicking a button or agreeing to the functionality being "switched on"), and the cookie will be placed. Companies using this strategy need to make clear to users that by choosing to take a certain action the company is obtaining consent from the user. The more complex or intrusive the activity the more challenging it will be to fully inform the user.
The amended Directive moves the EU from an “opt out” to an “opt in” model for obtaining consent before placing cookies on a user’s device. Compliance with this requirement will likely present significant challenges. In order to comply, companies need to understand what cookies their sites place, and establish a strategy for obtaining consent from users in the EU.