FCA has published finalised guidance under the new section 234D FSMA 2000 on when and how regulated persons and the Financial Ombudsman Service (FOS) can refer matters to FCA. Regulated persons comprise authorised persons, e-money issuers and payment services providers. Regulated persons can refer a matter to FCA only if it relates to their own compliance failure, while FOS references can relate to any regulated person. The guidance details how to meet the two sets of conditions laid down in section 234D. FCA has also published finalised guidance for designated consumer bodies to raise supercomplaints. (Source: Finalised Guidance on Super Complaints and References Under Section 234D)