The FCA has seen an increase in the transfer of customers in the debt management market. As a result, it has published a letter setting out its expectations of debt management firms that are buying or selling customer contracts or customer contact details. The FCA has highlighted that its objective is to ensure that customers’ interests are appropriately protected during a transfer and failure to comply with its expectations and rules could result in enforcement action being taken under its regulatory powers. The letter centres around the principles of treating customers fairly and co-operating with the regulator in an open manner. Some of the FCA’s expectations include ensuring that customers are informed of their available options clearly and to regularly monitor and review the customers’ financial position and circumstances to adapt the debt management plan.