On February 22, 2018, the U.S. Citizenship and Immigrations Services (USCIS) rewrote its mission statement, removing the phrase “USCIS secures America’s promise as a nation of immigrants.” The USCIS Director L. Francis Cissna emphasized that the new statement clearly defines the USCIS’ role in administering the lawful immigration system in the U.S. and renews its commitment to the American people. Director Cissna stated that the old mission statement referred to applicants and petitioners as “customers” which led to the erroneous belief that USCIS served them and not the American people. He stated that the new mission statement protects the integrity of the immigration system and serves as a reminder that the USCIS works for the American people, not prospective immigrants.

USCIS’ new mission statement:

U.S. Citizenship and Immigration Services administers the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values.

USCIS’ previous mission statement:

USCIS secures America’s promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of immigration.