When facing a crisis, boards should take a minute to take a breath. Crises will happen fast and when boards make rushed decisions, that’s when they make mistakes.
A crucial thing for board members to keep in mind during crisis, is that the board speaks only as a whole. If you’re a board member and you get asked about what’s happening within your nonprofit, be sure what you say is in line with the decisions made by your board and not simply what you voted for or the ideas you personally presented in the time of crisis.
Finally, if your board’s decisions during a crisis face a judge and jury, it won’t so much be the action you took that will undergo scrutiny, but the process by which you came to the decision to take that action. I always urge boards to be sure to go through their duty of care processes no matter how dire a situation may seem.
For more, click here for slides from my recent crisis management for boards presentation.