LSB has published its annual report for 2012/2013. During the year, LSB carried out reviews into lending to micro-enterprises, card fraud and treatment of customers in financial difficulties. Regarding the latter, it found failings at some of the debt collection agencies acting on behalf of subscribers to the Lending Code. Recent changes to the Code require that subscribers undertake routine due diligence and monitoring of firms to whom they sell or outsource debt, to ensure customers are dealt with in a manner consistent with the Code. LSB says that it has already commenced wider follow-up work on this issue. It also plans work on lending to students, provision of data to credit reference agencies and subscribers' analysis of complaints data, as well as policy work on overdrafts. (Source: LSB Annual Report 2012/2013)