• On July 20, 2012, the FTC filed comments with the FCC regarding the “cramming” of unauthorized charges on wireless phone bills. The FTC’s comments note that in the past few years both the FTC and FCC have reviewed thousands of complaints about unauthorized third-party charges on wireless bills. The FTC believes that the number of reported complaints likely understates the full extent of wireless cramming. As a result, the FTC commented that wireless providers should be required by law or regulation to give customers the option to block all third-party charges from their bills. “Wireless providers should clearly and prominently inform their customers that third party charges may be placed on the consumers’ accounts and explain how to block such charges at the time accounts are established and when they are renewed. And wireless providers should provide a clear and consistent process for customers to dispute suspicious charges placed on their accounts and obtain reimbursement.” The FTC’s comments are available here.
  • The FTC will host a “Robocall Summit” on October 18, 2012, in Washington, DC. The purpose of the summit will be to examine issues surrounding illegal pre-recorded robocalls. It will also highlight industry innovations that could potentially be used to trace robocalls and prevent illegal robocallers from faking caller ID data. The Robocall Summit will be open to the public, and will include members of law enforcement, the telemarketing and telecommunications industry, consumer groups, as well as other stakeholders. More information about the FTC’s recent efforts related to robocall issues and the Robocall Summit is available here.