The U.S. Department of Health and Human Services’ Office of Inspector General (OIG) recently released the OIG Compendium of Priority Recommendations. The OIG derives its 25 priority recommendations from more specific recommendations that the OIG has made in audit and evaluation reports but has not yet implemented. The recommendations cover 25 broad areas and provide insight into the OIG’s focus areas. According to the OIG, the “recommendations represent opportunities to achieve cost-savings, improve program management, and ensure quality of care and safety of beneficiaries. …” Health care providers should review the OIG recommendations to assist in focusing compliance efforts.
The OIG’s recommendations fall into seven broad categories:
- Medicare Policies and Payments;
- Medicare Quality of Care and Safety Issues;
- Medicaid Program Policies and Payments;
- Medicaid Quality of Care and Safety Issues;
- Oversight of Food Safety;
- HHS Grants and Contracts; and
- HHS Financial Stewardship.
Below is a summary of selected recommendations that affect senior providers, hospice, and home health.
Hospice care in nursing homes – The OIG expresses concern that Medicare’s hospice payment methodology may lead some hospices to inappropriately seek out beneficiaries in nursing homes. As the OIG notes, Medicare pays hospices an all-inclusive daily rate regardless of the number of services furnished. The OIG identified hundreds of hospices that had more than two-thirds of their beneficiaries residing in nursing facilities in 2009.
The OIG recommends monitoring hospices that depend heavily on nursing facility residents. In addition, the OIG recommends modification of the payment system for hospice care in nursing facilities, including statutory authority if necessary.
Home health services: billing practices – The OIG expressed concern about home health agencies’ billing practices, noting that one review found one in four home health agencies exceeded a threshold that indicated unusually high billing for at least one of six measures of questionable billing.
As a result of this finding, the OIG’s recommendations include increasing monitoring of billing of home health services and taking action regarding inappropriate payments and questionable billing.
Skilled nursing facilities: billing practices – According to the OIG, skilled nursing facilities have a number of billing problems. The OIG states that these problems include submitting inaccurate, medically unnecessary, and fraudulent claims, concluding that in 2009 skilled nursing facilities billed one-quarter of their claims in error.
The OIG has several recommendations to remedy skilled nursing facilities’ billing problems, such as increasing and expanding review of claims, monitoring compliance with new therapy assessments, and strengthening monitoring of skilled nursing facilities that disproportionately bill for higher paying resource utilization groups.
Nursing homes: patient harm, questionable resident hospitalizations, and inappropriate drug use – The OIG found a number of problems with nursing homes. According to the OIG’s findings, about 33 percent of Medicare beneficiaries experienced adverse or temporary harm events during their stay. Fifty-nine percent of these events were clearly or likely preventable, and the OIG found that these events resulted from substandard treatment, inadequate resident monitoring, and failure or delay of necessary care. The OIG also found that nursing homes had questionable hospitalizations and safeguards against unnecessary antipsychotic drug use.
The OIG made several specific recommendations to combat the nursing home problems that it identified. The recommendations include instructing nursing home surveyors to review facility practices for identifying and reducing adverse events, instructing surveyors to review nursing home hospitalization rates, and having the Centers for Medicare and Medicaid Services assess whether survey and certification processes offer adequate safeguards against unnecessary antipsychotic drug use in nursing homes.
Other recommendations – Health care providers should review the OIG’s entire list of priority recommendations to determine which recommendations apply to them. The recommendations provide a useful starting point for targeted compliance activities.