FOS publishes complaints data: FOS has released the complaints data on individual financial businesses covering the six-month period from 1 July to 31 December 2014. The published data includes:

  • the number of complaints received about named individual businesses; and
  • the percentage of resolved complaints the ombudsman upheld in the consumer's favour against those businesses.

In the second half of 2014 FOS took on 161,649 new cases. Of these, 65% were new payment protection insurance (PPI) related complaints. There were roughly the same number of cases relating to complaints about other financial products in both halves of the year. Banking complaints increased by 8% in the second half of the year and investment cases by 4%. Over the six-month period FOS found in the consumer's favour in 52% of cases. (Source: Ombudsman Publishes Latest Complaints Data on Individual Financial Businesses)