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In part one of our two-part series focused on workplace rules and accommodation issues in the COVID-19 era, Jim Paul and Andrew Metcalf discuss face-covering mandates and the potential employment and customer access concerns raised by masking orders at the local, state, and federal levels. The speakers address the requirements of Title I and Title III of the Americans with Disabilities Act (ADA) and consider how employers can better deal with the balancing of interests that the ADA requires.