FOS has published issue 95 of Ombudsman News. It includes items on:

  • A selection of recent cases illustrating how FOS dealt with a variety of consumer credit, mortgage and insurance disputes that arose in connection with buying, refurbishing or furnishing a home.
  • A summary of complaint figures for the first quarter of the 2011/2012 financial year.
  • A description of the FOS' approach to complaints involving basic advice and simplified advice.
  • An explanation about why the FOS is satisfied that its approach to oral hearings complies with human rights requirements.

(Source: Ombudsman News Issue 95)