The American Council on International Personnel announced that USCIS has recommended a new protocol for resolving casespecific inquiries:

  1. Employers (or their legal counsel) should first call the National Customer Service Center (NCSC) at 1-800-375-5283 with case-related inquiries.
  2. If the issue has not been resolved after a reasonable period of time (e.g., 30 days), the employer may e-mail the query to: California Service Center: csc-ncsc-followup@dhs.gov Vermont Service Center: vsc.ncscfollowup@dhs.gov Nebraska Service Center: ils.nebraska@dhs.gov Texas Service Center: address to be announced  
  3. If the issue has still not been resolved after a reasonable period of time after contacting the Service Center directly, usually 14 days, employers may e-mail: SCOPSSCATA@dhs.gov. Employers may also use this email address to ask about a new policy or a new trend. Once the request reaches this level, USCIS intends to respond within five days.