The UK implemented the requirements of the Online Dispute Resolution (ODR) Regulation as part of the ADR Regulations, the main requirement being that from 9 January 2016 all businesses that sell goods or services online to consumers would have to carry a link to the EU Commission’s ODR Platform.
The Department for Business, Innovation & Skills (BIS) has since published a statement explaining that the ‘go live’ date of the ODR platform has now been delayed to 15 February 2016. This means businesses will not be required to signpost a link to the ODR platform on their website until it is launched on this new date of 15 February.
BIS says that although the date of 9 January remains in the Regulations, it fully understands businesses will not be able to meet this date as the ODR platform will not be launched. There will be no enforcement action taken before 15 February 2016.
Coupled with the above, the Alternative Dispute Resolution for Consumer Disputes (Amendment) (No 2) Regulations 2015 have been published. Among other things, the regulations seek to correct minor errors to the previous version of the ADR Regulations published in June 2015.