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Consumer protection and liability

Airfares

Are airfares regulated in your jurisdiction?

N/A.

Passenger protection

What rules and liabilities are air carriers subject to in respect of:

(a) Flight delays and cancellations?

N/A.

(b) Oversold flights?

N/A.

(c) Denied boarding?

N/A.

(d) Access for disabled passengers?

N/A.

(e) Lost, damaged or destroyed luggage?

N/A.

(f) Retention and protection of passenger data?

N/A.

Cargo

What rules and liabilities apply to the air carriage of cargo?

N/A.

Marketing and advertising

Do any special rules apply to the marketing and advertising of aviation services?

N/A.

Complaints handling

Do any special rules apply to consumer complaints handling in the aviation industry?

N/A.

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