The Financial Services Ombudsman (FSO) has introduced a dedicated Dispute Resolution Service for complaints handling following a Strategic and Operational Review of the Bureau carried out by consulting firm BearingPoint. The review identified low levels of user satisfaction with the FSO due to the formality and complexity of the Bureau's processes. Under the new Dispute Resolution Service the FSO intends for mediation to be the preferred option in order to resolve complaints early on before investigating and adjudicating these complaints on a last resort basis. In announcing these changes Ombudsman Ger Deering clarified the FSO's intention to exercise its full adjudication powers to award compensation of up to €250,000, order rectification or request a financial service provider to change the practice complained of where conduct by the provider is considered by the FSO to be "unreasonable, unjust or oppressive" .