The ACMA's annual report 2011-12 has been tabled in the federal parliament. Highlights mentioned in the annual report include, among other things:

  • the completion of the 'Reconnecting the Customer' inquiry into customer service and complaints, which resulted in the registration of the new TCP Code;
  • the ACMA's role in the rollout of the National Broadband Network, which led to a number of amendments being made to telecommunications legislation in order to strengthen the protections offered by the universal service obligation and Customer Service Guarantee; and
  • the provision of evidence and research to support major government reviews of media and content regulation, such as the Convergence Review and the ALRC's Review of the National Classification Scheme.

For more information, please see the ACMA Media Release. To view a copy of the Annual Report, please click here.