The ACMA's annual report 2011-12 has been tabled in the federal parliament. Highlights mentioned in the annual report include, among other things:
- the completion of the 'Reconnecting the Customer' inquiry into customer service and complaints, which resulted in the registration of the new TCP Code;
- the ACMA's role in the rollout of the National Broadband Network, which led to a number of amendments being made to telecommunications legislation in order to strengthen the protections offered by the universal service obligation and Customer Service Guarantee; and
- the provision of evidence and research to support major government reviews of media and content regulation, such as the Convergence Review and the ALRC's Review of the National Classification Scheme.