Kcell, one of Kazakhstan’s biggest cellular operators, has been ordered to return more than 1.5 billion tenge (US$ 8 million approx.) unfairly charged to its customers, which resulted in violation of competition laws. The Antimonopoly Agency conducted investigations in 2014 on the basis of customers’ complaints and held that Kcell had abused its dominant position and did not disconnect radiotelephone conversation or Internet access when the customer’s balance reached zero, resulting in debt to the network provider.
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