In the latest published benchmark report on whistleblowing programmes, 2017 data shows that whistleblower programmes in EMEA & APAC have nearly doubled since 2015 but are still below global reporting rates. The low reporting rates across EMEA and APAC when compared with global figures indicates that ongoing focus is needed to consistently foster a ‘speak-up' culture.
A key area firms should focus on is helping their employees become aware of the hotline reporting programmes – whether via a phone line or a web intake site. Having a senior leader support the initiative can do a lot to bring light to programmes that often struggle for attention. Culture is also an important component in encouraging employees to report and giving them the confidence that their report will be handled without retaliation.
The report also found that from 2014 to 2016,the median case closure time – the time it takes to investigate and resolve reported incidents or cases – has risen from 37 to 46 days, a rise of over 24 percent, indicating that the current level of report volume increases are already putting a strain on existing investigative and response resources.
Companies should assess their programme to make sure they are able to handle the increase of reports that may be coming through the reporting structures. If it takes too long to investigate and resolve an issue, employee morale, productivity and company culture can suffer. Firms should focus their attention on closing cases within the recommended 30 day average timeframe in order to reinforce confidence among workers that their concerns are being taken seriously.
Download the full report to see trend in other issues like substantiation rates and the rate of anonymous reports. Use this data to benchmark your programme against other companies across EMEA & APAC.