Following an investigation into the transfer practices of Gazal Telecom Australia, UTel Networks and Telcomo, the ACMA has directed Gazal Telecom and Utel Networks to comply with the Telecommunications Consumer Protections Code (the TCP Code) and has formally warned Telcomo. The ACMA's investigations found that each had contravened provisions of the TCP Code relating to the promotion of customer transfers and transferring customers without informed consent.
The ACMA has also issued a formal warning to Live Connected, a mobile phone services provider, for failing to comply with billing and credit management provisions of the TCP Code. The ACMA found that Live Connected failed to provide customers with at least 10 working days to check their bill before direct debiting the customers' accounts and took credit management action in relation to amounts that were the subject of unresolved complaints.
For more information, and copies of the investigation reports in relation to Gazal Telecom Australia, UTel Networks and Telcomo, please see the ACMA media release.
For a copy of the formal warning to Live Connected, please see the ACMA media release.