The Federal Tax Service of the Russian Federation (the “FTS”) launched a new service “Complaint update” on its website and on the websites of its regional directorates. With the help of this service taxpayers will be able to promptly review information on the progress and results of suggestions and complaints received by the FTS and its regional directorates.

Moreover, the service provides taxpayers with information on whether the taxpayer’s communication was forwarded to another state authority, in instances where the communication contained issues falling beyond the scope of the tax authorities’ competence.

Information on each complaint is updated daily and is kept for a year.

You may follow the link below in order to enter the service “Get information on a complaint” on the website of FTS (in Russian)

http://service.nalog.ru/complaints.do