On the 11 February the Central Bank of Ireland published a consumer guide to the Statutory Code of Conduct on Mortgage Arrears. The Code, which came into effect on 1 January 2011, establishes new requirements for lenders and how they deal with borrowers in arrears or at risk of doing so. It outlines the process consumers can expect from lenders when dealing with arrears cases and outlines the requirements imposed on lenders. This consumer guide contains a list of useful contacts for consumers along with answers to a series of FAQs relating to mortgage arrears.