The Financial Services Ombudsman, William Prasifka (the “FSO”) recently published his office’s bi-annual review for January to June 2013.  

The review shows an overall increase in the number of complaints received by 27%, in comparison with the same period last year. 50% of these complaints relate to the insurance sector, 44% of which relate to payment protection insurance (“PPI”), 10% relate to life assurance, 9% to motor insurance, and 9% to household buildings insurance. However, over 79% of the complaints in the insurance sector were not upheld by the FSO.