On 2 June 2015, the FCA published the results of its thematic review of delegated authority arrangements in the UK general insurance (GI) market. The FCA's aim was to understand how firms approached this issue and assess whether appropriate systems and controls were in place to ensure that there was no detriment to customers. Key findings included that many of the firms had not appropriately considered their regulatory outsourcing obligations, and that there was not enough emphasis on how customers' interests might be impacted. The FCA outlined its expectations in this regard.  These include that insurers have effective, risk-based controls and monitoring in place to cater for conduct risk and customer detriment. The FCA also expects firms to consider the impact of Solvency II on their outsourcing arrangements, and to remedy any shortcomings in arrangements as soon as possible.