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 Fasken Senior Associates in the Johannesburg office Labour & Employment Law Law Daphney Willem and Venolan Naidoo delve into the world of artificial intelligence, the impact of the 4th Industrial Revolution and the possible impact of the Protection of Personal Information Act (POPIA) on workforce technology usage. This includes from chatbots that attend to general queries; systems that train or coach individuals on best sales/marketing techniques; or biometric technology, automation of administratively repetitive tasks; cyber security or fraud detection; or robotic process automation in the healthcare, manufacturing, and logistics industries. These are already part of the changes employers are implementing as workplaces move further forward into the 4th Industrial Revolution.