On 27 January 2015, the UK Financial Ombudsman Service (FOS) published the latest issue of its Ombudsman News. Notably from an insurance perspective, the FOS received approximately 4,000 new payment protection insurance (PPI) complaints per week during the last three months of 2014 (a significant decrease from the peak of such complaints when the FOS was receiving 12,000 such complaints a week). The FOS estimates that, by March 2016, it will have approximately 180,000 PPI cases outstanding.